Frequently asked questions

In this case, please contact us.

In such cases, check the TV settings first. If everything is okay, please contact us.

In such cases, check if the cable is in place and no damage on it. Contact us if everything is okay.

Yes, it is possible. For each additional connected TV will be charged 5 AZN. In this case, on each TV you will be able to watch different channels.

In exceptional cases determined by the company, the WiFi router or TV box can be replaced with new ones.

Payment for services can be made in a convenient way for you: online payment through our site; payment through payment terminals; payment through the bank’s mobile applications; using online payment sites.

In the section «Services», go to the subsection «IPTV» and click «Channels». From there you can view the list of TV channels that we provide.

To change the plan you can come to support or call us, and contact us through our website, social networks and change your plan to another plan.

The amount paid additionally remains as a deposit on your account and can be used for further payments. The remaining amount is not deducted from the deposit. If you are a BOSSNET subscriber at another address, you can transfer the deposit amount to this account by writing an application.

To do this, go to the section «Contacts» of our site. Next, go to the subsection «Write us» and send us the application or call (+99412) 310 68 68.

You can find out if your address is in the service area under «Find us». Additionally, you can call (+99412) 310 68 68 68 or send us a request to verify the address through the site.

No additional equipment is required for connection. BOSSNET offers a new generation of Wi-Fi routers or TV boxes for free.

If you are using the BOSSNET service for the first time, laying the cable to your apartment (up to 5 meters) is free of charge when connecting to the digital TV service. Those who already subscribe to BOSSNET do not need to lay additional cables.

If you have forgotten the Wi-Fi password, just call us at the number you saved during registration.

Follow these instructions to change your Wi-Fi password.